Enjoy more features than ever. New features coming soon.

Improve Your Workflow with Innovative Features

Support Board comes with a full range of features that help you save your agents’ time. Arm your team with the right tools and improve the efficiency of your customer service.

Progressive Web App

The Support Board administration area is a progressive web app that can be installed on Windows and Macs. It runs like any other software on your computer or and any other app on your mobile device.

Human Takeover

At the end of the day, humans are always in control of our software. If the chatbot fails to answer, you can command control over a conversation. The chatbot only alerts agents when needed via various methods.

WordPress Integration

Use Support Board with WordPress and automatically synchronize your WordPress users and admins. Your agents can also log into the admin area without entering WordPress.

Multilingual and RTL

Support Board is fully multilingual, with RTL direction and translations in 41 languages. You can add new translations to make your custom content multilingual. Automatic language detection solutions are available.

Privacy Acceptance and GDPR

Before starting a chat, ask users to read and consent to the terms of service, your privacy policy or GDPR. You can free yourself from legal worries in a few, easy clicks.

Design Customization

Customize your chat design and layout to create your own branded chat. Change colors and images in just one click. If you need to edit the CSS, the process is easy! Your license allows for all types of customization.

White Label

Security Is Our Top Priority

Security is critical here at Support Board. We work with security experts who perform periodic security audits. We continually implement the latest security technologies and stay up-to-date on the latest security threats.

Inline Panel and Full Screen Chat

Convert a chat into an inline panel and place it anywhere on your website. Make it minimal, full screen, or as you prefer. You have great customization flexibility. This feature requires the Tickets app.

Built with Performance in Mind

Speed is everything! Support Board can use Websockets instead of AJAX and HTTP requests that slow down the server. We optimized the performance of the most resource-expensive tasks to make sure the software works smoothly – even on high-traffic websites and on shared hosting with limited resources. The source code is also ultra-compact.

Fully asynchronous, on admin and front-end.
Resource-saving mode when the chat is inactive
Built for high-traffic websites
Built for limited-resource hosting
Ultra-compact source code
The most lightweight plugin for WP Rocket

Your data is never sold to third-party companies.
All conversations, user details and other data are stored in your server.
We don't have access to any of your data
Your data is shared if you use some of our apps; see details
You own all of your data
Excellent privacy solution

Your Data. Your Privacy.

Big data has become a valuable commodity – and data breaches are now a daily occurrence. While many big tech companies, including all chat solutions, violate their users’ privacy, things are different here at Support Board. With us, you will maintain full ownership of all the data. We don’t have access to any of your data, it’s all stored in your own server.

Departments

Let’s your users choose the right department before starting a conversation. Assign departments to agents so they will have access only to the conversations assigned to them.