This add-on costs $29 and isn't part of the main Support Board purchase
Sync WhatsApp Business with Support Board
Have your WhatsApp Business account and website communication in one place. Receive messages sent to WhatsApp and reply to them directly in Support Board.
Assign Departments
Automatically routes WhatsApp conversations to specific departments for each WhatsApp number.
Multiple WhatsApp numbers
Receive messages sent to multiple WhatsApp numbers, send from multiple WhatsApp numbers.
User Synchronization
Anyone who messages you will be added to your Support Board using their WhatsApp profile picture and name.
Communicate in Support Board
Instantly receive and respond to messages sent to your WhatsApp Business account in Support Board. The integration supports attachments, photos, videos, emojis, and more.
- Send and receive messages
- Real-time two-way sync
- Attachments, emojis, more
WhatsApp Voice Calls
Make and receive inbound and outbound voice calls directly within Support Board using WhatsApp. Call recordings and transcripts are automatically generated and saved in the conversation history.
- Make and receive calls
- Record calls and generate transcripts
- Video calls coming soon
WhatsApp Flows
Effortlessly send WhatsApp Flows instantly or through the chatbot. Capture user details with automated registration, follow-up, and subscription flows created by Support Board.
- Automated flows generation
- Send flows through the chatbot
- Send custom flows
WhatsApp Shop
Send customers your WhatsApp Shop catalog, or single product, and allow them to make purchases on WhatsApp. Support Board will send the WhatsApp order details to a specific URL set by you.
- Compatible with Dialogflow
- Integrated with WooCommerce
Templates and SMS Fallback
Send WhatsApp Business message templates and text message notifications outside of the standard 24-hours service window. Never lose a WhatsApp Business customer again.
- WhatsApp Business template
- SMS fallback
- Multilingual
Connect the Chatbot with WhatsApp
Integrate OpenAI chatbots into your WhatsApp Business account and automate your communication within WhatsApp as well. Our integration is the most advanced on the market and provides unique and innovative features.
Compatible with the most Innovative Features
The following features work also with WhatsApp. Additional functionalities such as the option to deactivate the chatbot during non-business hours and the welcome message are also included.
- OpenAI Chatbots
- Multilingual Chatbots
- Chatbot Flows
- Chatbot Live Web Search
- Rich Messages
- Human Takeover
- Agent Ratings
- Easy Chatbot Setup
- Image Recognition
- Chatbot Actions
WhatsApp Bulk Messages
Easily reach unlimited users with just one click by sending bulk WhatsApp Template messages!
Media Attachments
Two-way support for GIFs, emojis, images, audio, video, or file attachments. Send multiple attachments at once.
Audio Player
Enjoy playing WhatsApp audio files directly from the chat widget using the convenient built-in audio player.
Automatic Translation
Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.
Detect Language
Detect the user's language on the fly by analyzing the user's messages sent to WhatsApp.
Chatbot
Connect the chatbot to your WhatsApp Business account and use one chatbot for all channels.
Support for Routing
WhatsApp conversations and messages support agent routing and related features.
Coming Soon
Stay engaged and regularly check for updates on our change log as we continuously publish new features.
